Community Engagement Manager (International School)

Location: Lorong Chuan

The Community Engagement Manager is responsible for creating a smooth and positive experience for all families at the school. This role oversees front-facing services and programs that support community engagement, retention, and advocacy.

It is central to fostering a welcoming environment, supporting families throughout their journey with the school, and building strong relationships that encourage community advocacy.

Key responsibilities include:

• Customer retention strategy and initiatives, initiating and implementing data-informed engagement strategies, including parent events, efficient and pleasant touchpoints, personalised outreach and cultural recognition.

• Lead all customer surveys and retention strategy frameworks, analysing trends, triangulating feedback and implementing high-level interventions and service enhancements.

• Front Desk & Team Leadership: Manage and mentor a team of two receptionists and one Community Engagement Executive, ensuring consistent service standards and professional growth.

• Community Programs: Coordinate initiatives and events that strengthen connections between the school, families, and the wider community.

• Process Improvement: Maintain clear processes and communication channels across departments to support efficient workflows, resulting in a seamless end-to-end experience for families.

• Service Excellence: Act as a central point of information, ensuring families receive timely and accurate support.

• Standardisation: Establish and monitor consistent practices to deliver a high-quality, reliable experience at every touchpoint.

• Support Head of Department in innovating alumni engagement approaches in an international school environment, navigating the transient nature of the community.

Requirements

• Degree/Diploma qualification

• 5-7 years of relevant experience in customer service with face to face customer issues resolution exposure

• Prior experience managing staff

• Prior experience with "Voice of the Customer" program preferred

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified.

Email resume to Sherry.Yeoh@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9741

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Yeoh Xianni (Sherry)

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