• Prepare and submit GRA-related documents (forms, photos, IC copies).

• Assist residents in understanding cost-sharing responsibilities.

• Submit claims via official portals

• Monitor claim status and follow up on pending issues.

• Keep records of all submitted claims for reference or audit.

• Maintain digital and physical filing systems for documents and correspondence.

• Prepare reports, forms, and letters as required.

• Support the office team in handling day-to-day operations.

Skills & Requirements:

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Able to communicate clearly with residents and external agencies.

• Organized and detail-oriented, with strong follow-up skills.

• Prior experience in HDB or community-related work is an advantage