Service Manager

• Working days: Monday - Friday 9am - 6pm
• Salary: $5,500 - $7,000
• Location : Kaki Bukit

Job Responsibilities

• Lead, manage, and mentor the Service Team to ensure high performance, strong technical capability, and consistent delivery of quality service.
• Oversee daily service operations, including preventive maintenance, corrective maintenance, repair works, and breakdown response for customers across hospitals, nursing homes, and home-care environments.
• Plan and allocate service manpower effectively to meet operational needs and service turnaround expectations.
• Review and ensure accuracy of all service documentation, reports, assessments, and maintenance records in accordance with company standards.
• Drive service excellence by implementing service quality improvements, process enhancements, and compliance with OH&S and infection control policies.
• Support the promotion and renewal of service contracts; work closely with sales teams on contract strategy and customer engagement.
• Build and maintain strong customer relationships, acting as the escalation point for complex service issues and ensuring efficient resolution.
• Monitor performance indicators such as response times, service quality, productivity, and customer satisfaction, and provide regular reporting to management.
• Ensure all serviced products meet safety requirements and align with company policies and regulatory guidelines.
• Collaborate cross-functionally with regional service management, logistics, sales, and technical teams to support business objectives.
• Manage inventory of spare parts, tools, and equipment, ensuring cost efficiency and availability.
• Lead technical training sessions and ensure continuous upskilling of the service team.

Job Requirements

• Diploma/Degree in Engineering, Computer Engineering/Science, Biomedical Engineering, or relevant technical discipline.
• Minimum 5 years of service experience in healthcare equipment, medical devices, or related technical field, with at least 2 years in a supervisory or managerial role.
• Strong understanding of medical device servicing, including smart bed connectivity, IT network integration, HL7/Epic systems, and data integration to EMR/EHR platforms.

✅Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)

Han Meng Zhuo | Reg No: R25138931

The Supreme HR Advisory Pte Ltd | EA No: 14C7279