We are looking for a motivated and detail-oriented Customer Success Manager to support our customers.

You will assist in deployments, training, adoption, and day-to-day account management for our AI-driven safety and operations platform.

This role is ideal for someone early in their career who enjoys coordinating projects, working with customers, and learning how cutting-edge AI solutions are implemented in real industrial environments.

1. Support Customer Onboarding & Deployment

• Assist senior team members with customer onboarding and site activation.
• Help prepare project plans, deployment checklists, and documentation.
• Coordinate basic scheduling with Field Ops, Engineering, and customer teams.
• Follow up on tasks, timelines, and requirements to ensure smooth go-live.

2. Customer Training & User Support

• Conduct simple training sessions for supervisors and site users.
• Support in creating user guides, SOPs, and training materials.
• Monitor early user adoption and help customers navigate features.

3. Relationship Support

• Join customer check-ins and record action items.
• Maintain clear communication with customers on updates, issues, and next steps.
• Escalate technical concerns internally and track resolution progress.

4. Platform Monitoring & Issue Coordination

• Check camera and system status through dashboards.
• Monitor detection results and flag any anomalies to the AI/engineering teams.
• Ensure SLA timelines are followed and communicate status to customers.

5. Reporting & Insights

• Help compile weekly and monthly reports with safety and operational insights.
• Assist in preparing presentations and reviews for customer stakeholders.

Requirements

• 0-2 years in customer success, project coordination, operations, or internship experience.
• Comfortable interacting with customers and external stakeholders.
• Strong communication skills and ability to stay organized.
• Willingness to visit industrial sites occasionally for deployments or reviews.
• Interest in technology, AI, and workplace operations.
• Familiarity with IT systems, CCTV setups, or basic networking.
• Prior experience with analytics dashboards or safety management tools.

Qualities We Look For

• Proactive and eager to learn.
• Strong attention to detail and follow-through.
• Calm and professional with customers.
• Team player who collaborates well across departments.
• Adaptable, especially in fast-paced environments.