Supervise and support the Front Office team to ensure smooth daily operations and excellent guest service.
监督并支持前台团队，确保前台日常运作顺畅并提供优质宾客服务。

Handle guest check-in, check-out, room assignments, and billing accurately.
负责办理宾客入住、退房、分房及账务结算，确保准确无误。

Manage guest feedback and complaints professionally and promptly.
及时、专业地处理宾客反馈与投诉。

Ensure all staff adhere to hotel policies, grooming standards, and service procedures.
确保员工遵守酒店政策、仪容仪表及服务标准。

Conduct on-the-job training for Front Desk staff and assist in new staff onboarding.
为前台员工提供岗位培训，并协助新员工的入职指导。

Coordinate with Housekeeping, Engineering, and other departments for guest requests or issues.
与客房、工程及其他部门协调，处理宾客需求及问题。

Oversee night audit procedures when assigned for night duty.
负责夜班期间的账务审核流程。

Prepare shift reports and ensure accurate handover between shifts.
编写交接报告，确保班次交接顺利。