Job Description - Technical Sales Executive

Position Title: Technical Sales Executive

Department: Sales & Business Development

Reports To: Sales Manager / Director

Work Location: Singapore

Employment Type: Full-Time

1. Role Summary

The Technical Sales Executive is responsible for generating new business, managing client relationships, and promoting ICPL's technical consultancy services. The role requires both strong sales skills and the ability to understand and explain technical concepts related to ISO standards, compliance, and organizational management systems.

2. Key Responsibilities

Sales Development

• Identify, qualify, and pursue new business opportunities.
• Conduct sales meetings, presentations, and technical discussions with clients.
• Prepare proposals, quotations, tender submissions, and service agreements.
• Manage the full sales cycle-from prospecting to closing.
• Maintain an active and updated sales pipeline.

Technical Engagement

• Understand ICPL's ISO consultancy services, product offerings, and technical requirements.
• Address customer technical queries and provide solution-based recommendations.
• Coordinate with consultants and project delivery teams to ensure clear handover after sales confirmation.

Client Relationship Management

• Build and maintain strong relationships with new and existing clients.
• Provide timely follow-ups and respond to client enquiries professionally.
• Ensure high client satisfaction and retention through proactive engagement.

Marketing & Outreach

• Support marketing campaigns, industry events, webinars, and workshops.
• Assist in developing marketing materials such as brochures, posts, and case studies.
• Conduct market research on competitors, pricing trends, and industry demand.

Reporting & Compliance

• Prepare weekly and monthly sales reports.
• Ensure sales activities adhere to company policies and relevant regulations.
• Maintain accurate documentation in line with internal quality standards.

3. Requirements

Qualifications

• Diploma/Degree in Engineering, Business, Marketing, or a related field.
• Technical background or understanding of ISO systems (advantage).

Experience

• 1-3 years of sales, technical sales, business development, or consultancy experience.
• Experience in professional services, compliance, or training sectors preferred.

Competencies

• Strong communication and presentation skills.
• Ability to explain technical information in a simple and clear manner.
• Good negotiation, influencing, and client-handling capabilities.
• High level of professionalism and initiative.
• Strong organisational and time management skills.
• Proficient in MS Office and CRM tools.

4. Key Attributes

• Proactive and results-driven.
• Strong customer focus.
• Comfortable engaging with senior-level stakeholders.
• Team player with the ability to work independently.

5. Working Hours & Environment

• Standard: Monday to Friday (as per company's standard working hours).
• May require occasional meetings outside office hours based on client schedules.
• Hybrid/remote options may apply depending on company policy.

6. Salary & Benefits (Aligned with MOM Guidelines)

Compensation

• Competitive basic salary (commensurate with experience).
• Sales incentives / commission scheme.
• Annual performance bonus (based on company and individual performance).

Leave Benefits

• Annual leave (minimum in accordance with MOM Employment Act; typically 14 days or above).
• Medical leave as per MOM guidelines.
• Hospitalisation leave as per MOM guidelines.
• Maternity/Paternity/Childcare leave as per government regulations.
• Compassionate leave (as per company policy).

Medical & Insurance

• Outpatient medical benefits (panel clinic or claim basis).
• Group insurance coverage (e.g., PA/Health/Term Life) as per company policy.

Training & Development

• Opportunities for professional training in sales, ISO standards, and consultancy skills.
• Support for continuous learning and development programs.

Other Benefits

• Laptop and mobile allowance (where applicable).
• Transport/claim reimbursement for client meetings (where applicable).
• Flexible work arrangements (subject to job needs).
• Employee engagement and team-building activities.

All benefits comply with the Employment Act (Singapore) and internal company policies.

7. Performance Indicators (KPIs)

• Monthly and quarterly sales targets achieved.
• Number of new leads and qualified prospects.
• Client satisfaction and retention rate.
• Proposal accuracy and timeliness.
• Contribution to marketing activities and technical support