Job Description

Mortgage Relations Officer - MRU Officer

The successful candidate will be part of the PFS Loans Division and your key responsibilities are as follows:

• Review and evaluate customers' Housing loans accounts

• Prepare and input customers' Housing loan conversion for Credit Approval

• Prepare and check customer conversion letter of offers

• Follow-up on conversion post-approval and customers' letter of offer reworks

• Conduct customers loan redemption interviews

• Outbound tele-calling existing customers for repricing

• Support ad-hoc assignment & administration works

Requirements:

• Minimum with 2 or 3 years relevant working experience
• Good knowledge in Consumer Banking Products, particularly Mortgage Loans Financing
• Strong communication and interpersonal skills with an ability to interact and negotiate with people at all level
• Proficient in Microsoft Office Applications and Data Analysis
• A team player with dedication to provide premium services, quality performance and speed on execution.
• Self driven and resourceful with an ability to work independently