Roles and Responsibilities

• Overseeing and managing multiple vendors and external providers of ICT services, working with team members from application and infra teams to deliver projects and enhancements on time and within budget.

• Project Management (Scope, Budget and Schedule) including regular management reporting for the project.

• Ensuring that the project is executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality.

• Participating and contributing in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation.

• Reviewing project deliverables, e.g. functional specifications, system test plan & results, user guide, operation manual.

• Planning and collaborating with users on user acceptance testing.

• Assessing service requests for enhancements and maintenance of systems.

• Ensuring that Service Level Agreements for projects and incidents are met.

• Identifying potential project risks and its implication to the organisation and to recommend mitigating measures as to manage the risks.

• Ensuring that the development processes, procedures and system comply with IT management policy, quality management policy and security guidelines.

• Managing and resolving day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations.

• Working with the relevant parties to resolve security vulnerabilities found during the PCM period.

• Assisting in business change management activities.

• Analyzing, facilitating, modeling, and organizing information in order to reconcile conflicts, eliciting requirements and distinguishing solution ideas from business needs.

• Conducting requirements workshops to gather user requirements and analyzing business processes to provide clear analysis and documentation of the problems and proposed.

Knowledge and Skills

• Tertiary Education in relevant fields is preferred

• Hands-on experience in at least 1 full project development life cycles

• At least 5 years of relevant professional experience

• Advantageous to have:

• Consulting or Business Analysis experience

• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)).

• Knowledge of, and experience in one or more of the following areas is preferred:

• Oracle and/or Microsoft SQL Database and Real-time Data replication technologies

• APIs and API Management

• Experience in government processes

• Up to date on product trends, best practices and technologies

• Strong analytical, conceptualisation and problem-solving skills

• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges

• Results and customer oriented

• Team player with strong organization and people handling skills

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders