overseeing a team to ensure work is completed efficiently and to company standards. Key duties include assigning tasks, creating schedules, monitoring performance, providing training and feedback, enforcing policies, and acting as a liaison between employees and upper management.

Core responsibilities

• Team leadership: Guiding a team to meet daily targets and performance goals. This includes assigning tasks, providing direction, and fostering a positive and collaborative environment.
• Performance management: Monitoring team productivity, conducting performance reviews, and providing feedback and coaching to help employees improve.
• Operations management: Creating employee schedules, ensuring work is completed on time and within budget, and managing resources and equipment.
• Training and development: Training new employees, developing training programs, and ensuring team members are properly skilled for their duties.
• Communication: Serving as a key link between frontline staff and upper management, providing updates on performance, and communicating company policies and procedures.
• Problem-solving: Resolving conflicts, addressing employee concerns, and handling day-to-day issues that arise.
• Policy enforcement: Ensuring that all company policies and procedures are followed and taking disciplinary action when necessary.

Essential skills and qualifications

• Strong leadership and interpersonal skills.
• Excellent communication abilities, both written and verbal.
• Ability to motivate and guide a team.
• Organizational and time-management skills.
• Problem-solving and conflict resolution skills.
• Detail-oriented with the ability to monitor performance and accuracy.
• Familiarity with company policies and, depending on the industry, specific technical skills or software.
• Experience in a supervisory or relevant role.