Job Description & Requirements

Main Responsibilities

1. Team Management & Training

• Lead, schedule, and motivate front-of-house staff.
• Conduct regular training on service standards, product knowledge, and teamwork.
• Build a positive, inclusive, and efficient work culture.

2. Daily Operations Management

• Supervise daily operations to ensure smooth service in reception, ordering, food delivery, and cashiering.
• Coordinate resources effectively during peak periods and handle unexpected situations professionally.
• Manage reservations, seating arrangements.

3. Customer Experience

• Communicate proactively with guests and handle feedback or special requests with professionalism.
• Support brand reputation through positive engagement and service excellence.

4. Coordination & Administration

• Work closely with the kitchen to ensure food quality and service efficiency.
• Manage front-of-house inventory including tableware, linens, and consumables.
• Assist with stocktaking, operational reporting, and other administrative tasks

Requirements

• At least 3 years of relevant restaurant or front-of-house management experience (experience with Chinese Xiang Cai cuisine is an advantage).
• Strong leadership, communication, and problem-solving skills.
• Able to communicate effectively in English and Mandarin in order to interact with different language speaking customers and counterparties.
• Positive attitude, attention to detail, and ability to lead a team effectively.