1. Job Functions:

The Senior Manager, Residential Homes provides strategic and operational leadership across all PERTAPIS Sheltered Homes. This role ensures the delivery of high-quality, compliant, and resident-centred services in alignment with PERTAPIS' mission, values, and the regulatory frameworks of MSF, SPS, and other relevant agencies.

Key Responsibilities

1. Strategic Leadership & Operational Excellence

• Lead the operational management and development of all Sheltered Homes, ensuring compliance and service quality.
• Translate PERTAPIS' vision into actionable service plans, SOPs, and improvement initiatives across Homes.
• Coordinate cluster-wide projects and foster cross-learning between Homes to promote best practices.

2. Staff Supervision & Development

• Supervise and guide Heads of Homes in performance management, staffing, and capacity building.
• Cultivate a professional, ethical, and values-driven work culture.
• Identify training needs and oversee development programmes for staff involved in care, rehabilitation, and case management.

3. Resident Care & Programme Oversight

• Ensure delivery of holistic, individualised care for residents (children, women, seniors, ex-offenders), incorporating casework, counselling, education, and reintegration support.
• Monitor and evaluate the quality and impact of in-house and community-based programmes.
• Embed trauma-informed and resident-centred practices across all Homes.

4. Safeguarding, Risk & Compliance

• Uphold safeguarding standards and serve as the escalation point for all critical incidents (e.g. abscondment, self-harm, abuse, relapse).
• Oversee audits, inspections, and licensing renewals to ensure compliance with statutory requirements.
• Maintain risk registers, lead root cause analyses, and ensure timely implementation of preventive measures.

5. Community & Stakeholder Engagement

• Liaise with MSF, MOH, SCORE, NCSS, and other statutory and voluntary agencies to strengthen partnerships.
• Build and maintain positive relationships with families, donors, volunteers, and grassroots organisations.
• Represent PERTAPIS in external engagements, committees, and sector-level discussions where required.

6. Budget & Resource Management

• Oversee annual budgeting, expenditure tracking, and cost-efficient resource utilisation across all Homes.
• Collaborate with HQ departments to ensure smooth administrative and operational support.
• Drive initiatives for resource sharing, operational efficiency, and sustainability.

2. Candidate Requirements

• Bachelor's Degree in Social Work, Psychology, Counselling, or a related field.
• Postgraduate qualification in Management or Social Service Leadership is an advantage.
• Minimum of 5 years' experience in residential or social service settings, with at least 3 years in a managerial or cluster leadership role.
• Strong knowledge of MSF Standards of Care, Halfway House Service Model, and Sheltered Home Service Model (Elderly).
• Demonstrated expertise in safeguarding, crisis management, and audit processes.
• Strong leadership, communication, and stakeholder engagement skills.
• Proven ability to work effectively with diverse and vulnerable populations

3. Working Hours

5 days work week

Monday to Friday - 9am to 6pm

4. Work Location

1 Joo Chiat Complex

***Disclamer: Only shortlisted candidates will be contacted.