Job Description & Requirements

Roles & Responsibilities:

We are seeking a dedicated and capable Clinic Manager to join our "GP clinic", and will oversee daily operations, ensuring smooth, efficient, and patient-focused service delivery.

Key Responsibilities:

. Do counter duties to ensure a seamless patient experience.

• Supervise clinic staff, provide guidance, mentorship, training, and conduct performance evaluations.
• Monitor and optimize patient flow to maintain efficient service delivery and uphold high standards of care
• Handle appointment bookings and inquiries via phone, email, and in person
• Maintain accurate and updated patient records using clinic management software
• Address patient concerns and provide timely, empathetic, and effective resolutions
• Conduct regular inventory checks, manage stock levels, and place orders as needed
• Manage staff and doctor rosters, including sourcing and scheduling.
• Submit government and Private insurance claims (e.g., Medisave, CHAS, MBS, Private TPAs) accurately and in a timely manner.
• Support the clinic team by covering clinic assistant duties when required
• Undertake other administrative or operational tasks as assigned by the management.
• Help to do reconcillations for the various payment modes.

Requirements:

• Prior experience in a managerial or senior Clinic assistant role in a healthcare or clinic setting preferred
• Strong familiarity with clinic operations and healthcare administrative procedures, including tallying of governance and insurance claims and following up promptly on accounts receivables
• Proficient in the use of clinic management software and MS Office applications
• Strong communication and interpersonal skills
• Ability to speak Mandarin and/or Malay is an advantage, to communicate effectively with patients who are not proficient in English during medications dispensing
• Well-organized, detail-oriented, and able to multitask in a fast-paced environment
• Positive attitude with a strong sense of responsibility and leadership
• Able to commit at least 2 weekdays evenings shifts and 1 weekend shift.

Benefits:

• Competitive salary and performance incentives
• Training and career development opportunities
• Supportive and collaborative working environment

If you are a proactive and responsible individual with a passion for healthcare operations, we invite you to join our team. Apply now and be part of a team that values quality patient care and service excellence