Summary:

The IT Manager - Infrastructure & Security is responsible for overseeing the Group-wide IT Infrastructure and Cybersecurity systems across all operational sites. This role ensures the design, implementation, and maintenance of robust, scalable, and secure IT infrastructure to support business operations, with a strong focus on manufacturing environments. The manager will also ensure strategic alignment with business objectives, adherence to compliance standards such as ISO 27001, and the delivery of secure, high-performing IT services.

The role requires a proactive leader who can manage and mentor a team of IT professionals, work independently and collaboratively, and perform effectively under pressure to meet critical deadlines and operational demands.

Responsibilities:

Infrastructure Management

• Oversee the design, deployment, and maintenance of IT infrastructure including servers, networks, storage systems, and cloud services.
• Ensure high availability, scalability, and performance of IT systems across both IT and OT environments.
• Maintain robust disaster recovery and backup strategies.
• Monitor infrastructure health and proactively address potential issues.

IT Security Management

• Develop, implement, and maintain comprehensive IT security policies, protocols, and procedures in alignment with ISO 27001 and other relevant standards.
• Monitor and respond to security incidents, vulnerabilities, and threats.
• Conduct regular security audits, risk assessments, and compliance reviews.
• Stay current with emerging cybersecurity trends and technologies.

Service Desk Management

• Lead and manage the service desk team to ensure timely and effective resolution of user support requests and incidents.
• Monitor and analyze service desk performance metrics to identify trends and areas for improvement.
• Drive continuous improvement in user experience and support processes.

Project Management & Coordination

• Lead and coordinate IT infrastructure and security-related projects from planning to execution.
• Define project scope, timelines, and deliverables in collaboration with stakeholders.
• Track progress, manage risks, and ensure timely delivery of projects within budget.
• Facilitate communication between IT teams, vendors, and business units to ensure alignment and transparency.

Leadership

• Lead, mentor, and develop a team of IT professionals, fostering a culture of accountability and continuous learning.
• Collaborate with cross-functional teams to ensure IT systems support business objectives.
• Develop and manage the IT infrastructure and security budget, ensuring cost-effective solutions.
• Prepare and present reports on infrastructure performance, security posture, service desk metrics, and project status to senior management.

Vendor Management

• Manage relationships with external vendors and service providers.
• Negotiate contracts, service level agreements (SLAs), and ensure delivery of high-quality products and services.
• Evaluate vendor performance and ensure alignment with organizational goals.

Qualification

• Bachelor's degree in computer science, Information Technology, or a related field.

Requirements

• Minimum of 10 years of experience in managing Global or Regional IT infrastructure, security, and service desk, with at least 5 years in a managerial role in a Manufacturing organization.
• Self-motivated, resourceful, and able to work independently in high-pressure environments.
• Excellent interpersonal and communication skills, with a collaborative approach to team leadership and cross-functional coordination.
• Deep expertise in network and server management, including virtualization and cloud platforms.
• Successfully deployed and managed hybrid cloud environments, optimizing cost and performance across multiple sites.
• Hands-on experience with Aruba and Fortinet network solutions, ensuring secure and resilient connectivity.
• Proficient in cybersecurity frameworks, including ISO 27001 implementation and audit readiness.
• Skilled in threat detection, prevention, and incident response, leveraging SIEM, NDR platforms
• Implemented endpoint protection and EDR solutions, enhancing security posture across manufacturing endpoints.
• Managed regional service desk operations, improving SLA adherence and user satisfaction through optimized ticketing workflows and performance metrics.
• Familiar with ITIL practices and continuous improvement methodologies to enhance service delivery.
• Designed and maintained backup and disaster recovery strategies using cloud back-up solutions, ensuring minimal downtime and data integrity.
• Experienced in budget planning, vendor management, and IT governance aligned with manufacturing business priorities.