• Join a global logistics MNC in enhancing customer experience
• 1-year contract with 1-month completion gratuity

About Our Client

The hiring company is a large organisation operating in the Logistics & Distribution sector. They are committed to delivering excellent customer service and maintaining their reputation as a leader in the industry.

Job Description

• Manage and oversee the live chat operations to meet customer satisfaction goals.
• Develop and implement strategies to enhance live chat efficiency and effectiveness.
• Monitor team performance and provide guidance to ensure optimal customer service delivery.
• Analyse live chat data to identify trends and areas for improvement.
• Collaborate with other departments to ensure seamless customer experiences.
• Train and support team members to maintain high service standards.
• Handle escalated customer queries and complaints through the live chat platform.
• Prepare and present performance reports to senior management.

The Successful Applicant

A successful Manager (Live Chat Experience) should have:

• 3-5 years of experience in service delivery and/or customer service operations, with at least 2 years in live chat or digital customer support
• Ability to analyse data and implement effective strategies to improve customer satisfaction.
• Excellent leadership and team management skills.
• Proficiency in using live chat software and related customer service tools.
• Strong communication and problem-solving abilities.

What's on Offer

• Opportunity to work in a globally recognised company within the transport and distribution industry.
• 1-year contract with 1-month completion gratuity
• Collaborative and professional work environment in Singapore.

If you are ready to take on the challenge of this Manager (Live Chat Experience) role, apply now and join a leading organisation in Singapore's transport and distribution sector.

© Michael Page International Pte Limited, company number 199804751N (including Page Executive (53295516A) and Page Personnel Recruitment Pte Ltd (Registration Number: 201736642C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.