Food Services & Customer Relations Specialist
SCCC PTE. LTD.
Job Description
Drive Food & Beverages Operations
Drive Service and Operational Excellence
Manage Customer Experience
Guide Continuous Improvement Activities
Job Requirement
Drive Food & Beverages Operations
- Executive strategies to achieve sales targets according to customers' profile;
- Translate business requirements into sales plans for execution;
- Drive relationship building with industry players for business opportunities and partnerships; and
- Perform food services activities during operation hours.
Drive Service and Operational Excellence
- Build guest relations to enhance return visits;
- Innovate new ideas (e.g. social media marketing initiatives & etc.) to enhance guest experience and revenue generation;
- Manage service recovery for escalated guests' concerns and feedback;
- Analyse guest satisfaction levels and feedback for service improvement and relationship management;
- Manage team's services performance in response to guests' needs and request to ensure guest satisfaction; and
- Interact with guests to gather feedback on service quality.
Manage Customer Experience
- Develop initiatives to minimise customer service performance gaps;
- Analyse current customers' profiles and preference to provide targeted recommendations;
- Execute customer service standards within the outlet to drive company's customer experience goals; and
- Develop and implement customer loyalty strategies.
Guide Continuous Improvement Activities
- Analyse sales and customer service performance to identify opportunities for innovation, improved work practices and deployment of emerging technologies;
- Propose continuous improvement initiatives to management for implementation;
- Plan and implement continuous improvement activities to address customer service gaps; and
- Monitor and review performance of continuous improvement activities
Job Requirement
- Possess relevant degree in hospitality, marketing and related fields;
- At least 1 Year of working experience in the Food Sevices / Hospitality Industry;
- Experienced in operating Point-of-Sales / CRM systems;
- Proficient in food services operations;
- Proficient in customer experience/relations operations;
- Well groomed and resourceful;
- Possess excellent problem solving skills;
- Ability to adapt and maintain composure in stressful situations;
- Able to work in flexible schedules (including weekends, evenings, and public holidays);
- Comfortable to perform food services activities; and
- Comfortable working with multi-cultural teams and customers
JOB SUMMARY
Food Services & Customer Relations Specialist
SCCC PTE. LTD.
Singapore
4 days ago
N/A
Full-time
Food Services & Customer Relations Specialist