ob Summary

The Service Crew is responsible for providing excellent customer service, maintaining cleanliness and hygiene standards, and ensuring smooth day-to-day operations of the outlet. The role involves serving customers efficiently and ensuring a pleasant dining experience.

Key Responsibilities

• Greet customers warmly and assist them in placing orders.
• Take and process food and beverage orders accurately.
• Prepare and serve food/drinks according to company standards.
• Handle cash and operate POS systems when required.
• Maintain cleanliness and hygiene in the dining area, counter, and kitchen.
• Ensure all equipment and utensils are clean and in good working condition.
• Follow all food safety and hygiene standards (SFA/NEA requirements).
• Replenish stock, condiments, and supplies as needed.
• Assist in opening and closing duties of the outlet.
• Provide excellent customer service and handle customer feedback professionally.
• Perform other duties assigned by the supervisor or manager.

Requirements

• Prior F&B or customer service experience preferred (training provided).
• Positive attitude and willingness to learn.
• Good communication and teamwork skills.
• Able to work shifts, weekends, and public holidays.
• Physically fit to stand for long hours.