Overview
The Programme and Research Operations Coordinator will support the ongoing implementation of a digital mental health programme. This role involves close collaboration with the mindline.sg team and community counsellors to ensure smooth daily operations, with a focus on supporting counsellors, monitoring participant safety, and facilitating timely clinical escalation when required. The coordinator will also play a key role in driving programme quality improvements through research coordination and feedback collection.

This is strictly a 1-year contract with no potential for conversion or extension.

Key Responsibilities

Counsellor Engagement & Training

• Organise and support onboarding, training sessions, and case consultation meetings for counsellors.
• Coordinate and troubleshoot issues reported by counsellors to ensure smooth platform use.

Participant Safety & Monitoring

• Monitor the programme dashboard for risk or escalation alerts.
• Coordinate with clinical psychologists to ensure timely follow-up and participant support.

Research & Evaluation Support

• Coordinate qualitative research activities, including interviews between participants and freelance interviewers.
• Collect, organise, and summarise feedback from participants and counsellors for reporting and quality improvement.
• Assist with documentation, data organisation, and other operational tasks as needed.

Requirements

• Bachelor's degree in Psychology, Business, or a related field.
• Demonstrated interest in mental health and/or digital health.
• Strong communication, coordination, and stakeholder management skills.
• Good IT literacy and comfort in engaging with digital platforms and dashboards.
• Conscientious, organised, and detail-oriented, with the ability to adapt to evolving programme needs.

We regret to inform that only shortlisted candidates are notified.

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275