Position Overview

We are seeking Relationship Managers (RMs) or Assistant Relationship Managers (ARMs) to join A-Team, focusing on the development and servicing of Chinese-background clients, including PSP (Payment Service Provider) clients and direct merchants.

The ideal candidate will have solid experience in the payment industry (minimum 3 years), a strong understanding of payment products and compliance requirements, and proven experience in serving cross-border payment clients.

This role plays a key part in expanding our client base and providing high-quality service to strategic accounts within the PayX ecosystem.

Key Responsibilities:

Client Development & Relationship Management

• Identify, develop, and maintain relationships with Chinese-background PSP clients and direct merchants.
• Support A-Team in expanding the client portfolio and achieving business growth targets.
• Understand clients' payment needs, provide tailored product and solution recommendations, and follow up on implementation progress.
• Act as a trusted advisor to clients, ensuring long-term partnerships and high satisfaction levels.

Collaboration & Internal Coordination

• Work closely with internal teams including Product, Compliance, Operations, and Technology to support client onboarding and service delivery.
• Collaborate with PBOs (Payment Business Owners) and Product Support Specialists to ensure alignment between client requirements and internal capabilities.
• Assist senior RMs in project follow-up, product implementation, and issue resolution during client integration.

Qualifications & Requirements

• 3+ years of experience in the payment industry (preferably with domestic or cross-border payment companies).
• Deep understanding of payment products, compliance frameworks, and risk controls.
• Prior experience serving PSP or cross-border payment clients is highly preferred.
• Strong relationship management, communication, and business development skills.
• Fluent in Mandarin and English (both written and spoken) as one needs to manage our English and Chinese-speaking stakeholders and clients.
• Self-motivated, detail-oriented, and capable of managing multiple client accounts simultaneously.
• Bachelor's degree or above in Business, Finance, or related disciplines.

Preferred Attributes

• Experience with merchant acquiring, payment gateway, or remittance services.
• Familiarity with API-based payment solutions and client integration processes.