You will be the manager of the team of Business Office staffs, together ensuring a smooth patient journey from admissions to discharge, as well as administrative and operational duties of the department.

Key Accountabilities:

• Managing and meeting KPI on admission waiting time, discharge, claims, bills, etc.
• Prepare monthly reports on accuracy of bills• Reviewing of discounts/ write off reports
• Manage and guide team of Business Office staff which includes rostering, recruitment, appraisal and other manpower related duties
• Conduct departmental meetings and provide advisory to operational issues
• Review and advise team on the next course of action to meet KPI
• Liaise with other departments or section to obtain and provide feedback that will facilitate operational efficiency and effectiveness in their respective sections
• Review and prepares annual departmental budgeting report and cost management
• Perform any other tasks assigned by Superiors

Professional/ Educational Qualifications:

• Degree in Healthcare/ Business/ Communication / Finance related discipline
• Computer literacy with advanced proficiency in Microsoft Office
• Great communication skills (speaking and writing) and good negotiation skills
• Bilingual - English preferably Mandarin or other dialects/ languages to communicate withnon-English speaking patients from the region
• Experience in leading and supervising a team
• Min 8 years professional experience in customer fronting roles
• Ability to analyse figures and problem areas with proposal to meet target and propose forprocess improvement

Skills and Knowledge:

• Mature team leader with ability to multi-task, patient and tolerant in handling difficultcustomers
• Effectively bilingual with prior experience in training and guiding staff would be an addedadvantage.

Working Hours:

• Mon - Fri, 8.30am - 6.00pm
• PH, Sat & Sun: OFF (may require to come back work if necessary)
• To remain contactable during after office hours for emergency purpose