ENGIE Services Singapore is a leading provider of Integrated Facilities Management solutions (IFM), property management, operations and maintenance, specialized rail engineering works, sustainable solutions and FM Consultancy services.

ENGIE understands the integrated role of facility management and the value of it can be expanded beyond the traditional approach. As a total FM, specialized engineering and sustainable real estate solutions service provider, ENGIE offers a comprehensive range of technical, digital and support services customizable to best suit your unique needs.

We are seeking a detail-oriented and proactive Operations Executive to support the daily operations of a healthcare facility under our Integrated Facilities Management (IFM) portfolio. This role is critical in ensuring smooth coordination of maintenance activities, vendor management, and compliance with operational standards.

Responsibilities

• Respond to maintenance-related service calls and generate work orders promptly
• Assign Fault Reporting Center (FRC) technicians and activate specialist vendors for fault resolution
• Monitor, update, and close work orders in the system in a timely and accurate manner
• Oversee operations monitoring systems and escalate major faults to relevant personnel or management
• Support Business Continuity Plan (BCP) activations, including escalation and tracking of incidents
• Participate in Emergency Preparedness exercises and drills
• Update Integrated Healthcare Asset Management (IHAM) records daily
• Manage contractor logbooks, keypress access, and maintain relevant documentation
• Maintain and update FRC noticeboards, administrative files, permits, and SOP manuals
• Ensure operational checklists, forms, and booklets are current and readily available
• Assist in the preparation of Key Performance Indicator (KPI) reports
• Uphold good housekeeping and maintain general order within the FRC
• Perform other duties as assigned by the management

Requirements

• Nitec in Office Administration, Accounting, or equivalent; or GCE 'O' Level with at least 2 years of relevant experience
• Prior experience in customer service, operations coordination, maintenance support, or helpdesk roles is preferred
• Strong communication and interpersonal skills
• Able to work independently and manage multiple tasks under pressure
• High level of responsibility, attention to detail, and teamwork
• Safety-conscious with a good understanding of Workplace Safety and Health (WSH) practices