Mon to Sat in Office

Able to work shift (Anything arise, needed to coordinate with the Operation Team)

Responsibilities:

* Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, messages Chat / SMS, emails, walk-ins).
* Ensure daily operations run smoothly. Responsible for looking after the various aspects of operations like quality control, logistics and employee arrangement.
* Manpower deployment and scheduling to help develop cleaning service operations work plans in line with contract standards and requirements.
* Attend meetings, respond to customer feedback for expeditious closure of feedback.
* Maintaining a positive, empathetic, and professional attitude toward clients at all times Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support.
* To arrange floater or cleaner jobs schedule and monitor cleaning standard.
Managing the maintenance of office and facility equipment and solutions.
* Packing equipment and solutions.
Providing administrative support to other departments or projects as needed.
* Oversee and manage the recruitment process for operation department, ensuring a constant flow of new staff joining the company.
* Maintain strong relationships with clients and ensure their satisfaction with the services provided.

* Need to attend site meeting with customers

* Need to do reports
*Assist in any ad hoc duties assigned

Requirements:

- Diploma or Degrees as prefer
- 2 years of experience as an operations administrator or in a similar position.
- Strong organizational and administrative skills.
- Excellent communication skills, both written and verbal.
- High attention to detail and a results-driven approach
- Ability to pay meticulous attention to details
- Proficiency in Microsoft Office and data management software.
- Detail-oriented with strong analytical and problem-solving skills.
- Ability to multitask