We're seeking a passionate Resident Manager to oversee our cleaning operations at Changi Airport. In this role, you will manage and lead a team of cleaning staff to ensure smooth, high-quality service delivery. Join us if you're a leader who thrives under fast-paced environments, and have the drive to keep Singapore's world-class airport running at its best!

Location: Changi Airport

Working hours: 6 days per week

Responsibilities:

• Oversee day-to-day cleaning operations.
• Ensure that cleaning contracts are fulfilled to the satisfaction of clients and in accordance with agreed-upon service levels.
• Effective instruction and management of supervisors/cleaners to ensure high-quality service delivery.
• Planning of manpower, scheduling, attendance taking etc.
• Resolving all matters on site, e.g., conflict management and service recovery, preparation of incident reports.
• Oversee the servicing and maintenance of cleaning equipment.
• Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction.
• Optimize resource allocation, manage labour costs, and reduce operational inefficiencies.
• Other ad-hoc duties/projects assigned.

Requirements:

• Degree in Facilities Management or other discipline.
• At least 5 years' experience in cleaning/facilities management industries, with at least 3 years in a managerial or leadership role.
• Familiarity with airport operations will be preferred.
• Must be able to work on weekends.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Must be IT savvy and able to become proficient at new software systems.
• Must be well-groomed.
• Excellent interpersonal and communications skills.
• Excellent time management.
• Strong leadership and problem-solving skills, able to work well both independently and in a team.