Job Title: Clinic Assistant

Office Hours: 5.5 days

Upward of $4000

Location: Gleneagles and Mount Alvernia

Key Responsibilities

Clinic Operations & Administration

• Oversee day-to-day clinic operations, ensuring efficiency, cleanliness, and a professional environment.
• Manage clinic scheduling, appointment coordination, and patient flow.
• Supervise and support clinic staff (receptionist, nurse, part-time staff) to maintain service standards.
• Monitor inventory of medical and office supplies; liaise with vendors for procurement and maintenance.
• Ensure compliance with medical, safety, and data protection regulations (MOH, PDPA, etc.).
• Oversee billing, payment reconciliation, and coordination with insurance companies and third-party administrators (TPAs).
• Prepare operational and financial reports for management review.

Patient Service & Communication

• Uphold a high standard of patient care, ensuring courteous and efficient service from registration to follow-up.
• Handle patient feedback, service recovery, and correspondence in a professional manner.
• Coordinate referrals, investigations, and communication with external laboratories, imaging centres, and referring doctors.

Financial & Administrative Support

• Manage clinic accounts, daily cash collection, and month-end reconciliation.
• Assist in payroll processing and vendor payments.
• Track revenue, expenses, and key performance indicators (KPIs) to support clinic performance.

Regulatory & Quality Management

• Maintain accurate medical and administrative records in compliance with regulatory standards.
• Coordinate licensing renewals, audits, and inspections.
• Implement standard operating procedures (SOPs) and ensure team adherence.

Other Responsibilities

• Support the doctor in clinical operations and scheduling.
• Contribute to marketing, patient engagement, and clinic development initiatives.
• Perform other ad-hoc duties as assigned.

Qualifications & Requirements

• Minimum 3-5 years of experience in clinic or healthcare administration (specialist clinic experience preferred).
• Strong interpersonal, communication, and leadership skills.
• Proficient in clinic management systems, Microsoft Office, and digital tools.
• Familiar with MOH, PDPA, and insurance/TPS procedures.
• Resourceful, detail-oriented, and able to work independently in a small team environment.

Preferred Attributes

• Experience in managing private specialist or endoscopy clinics.
• Knowledge of medical billing systems and claim submission (Medisave, insurance, TPA).
• Customer-focused with a calm and professional demeanour.
• Ability to multitask and handle clinic operations efficiently.

What We Offer

• Competitive salary and performance-based incentives
• Supportive and collaborative work environment
• Opportunities for professional growth in specialist clinic operations