Job Objectives

The FHS-TSP Contracts and Commercial Services Manager is responsible for leading the execution and governance of all contract-related activities and commercial service processes for the Singapore Airlines A380 Flight Hour Services - Tailored Support Program (FHS-TSP) at the direction of the HO FHS-TSP Customer Programs. The position ensures that all commercial services, such as Additional Work (AW), warranty, and Customer/Maintenance Induced Damage (CID/MID), are managed in alignment with contractual obligations, while also supporting continuous improvement and cost recovery efforts. This role also supports the HO across customer contract interactions and plays a key leadership role in ensuring commercial clarity, compliance, and stakeholder alignment across the program.

Job Responsibilities

Execution & Governance of Contract and Commercial Services (at the direction of the HO)

• Run day-to-day contract execution controls: maintain the contract register, obligation matrix, dispute log, and evidence repository; keep scope/pricing baselines current.
• Design, operate, and continuously improve the contract execution governance framework (cadence, artefacts, controls) for the SIA A380 FHS-TSP program; institutionalise the contract register, obligation matrix, dispute log, evidence repository, and scope/pricing baselines.
• Orchestrate end-to-end Change Control: build CCB dossiers (scope deltas, operational/financial impacts), align cross-functions (Engineering, Procurement, Finance, Legal), negotiate within agreed parameters, and drive closure to implementation; elevate decision notes to the HO for final position/sign-off.
• Maintain a governance cadence (weekly huddles; monthly contract pack) with clear actions, owners, and due dates; publish minutes and decision logs.

Commercial Clarity, Compliance & Stakeholder Alignment (key leadership role)

• At the direction of the HO, serve as the operational single source of truth for contract scope interpretation (inclusions/exclusions), rate/indexation application, and remedies.
• Ensure compliance to contractual clauses (SLAs, documentation, confidentiality/data) and support audits with first-time-right evidence packs.
• Drive stakeholder alignment (SIA/SIAEC, Finance, Legal, Procurement, Engineering, Ops and Planning) via structured agendas, action/decision tracking, and timely escalations.
• Lead alignment and monitor and report contract performance KPIs (cycle times, dispute backlog, receivables on contract topics, AW throughput) with corrective actions.

Additional Work (AW) File Quality - A380 (CID, MID, Lost Parts)

• Set and enforce first-time-right AW packs explicitly covering CID, MID, and Lost Parts (scope mapping to contract, rate application, proofs, approvals trail) to enable clean invoicing and audit readiness.
• Monitor AW cycle times for CID/MID/Lost Parts, remove blockers, and run weekly follow-ups on aged items; publish status dashboards.
• Close the loop with Engineering/Materials/Procurement/Ops&Planning and SIA/SIAEC to substantiate CID/MID/Lost Parts files and secure timely commercial closure.

Warranty & Claims Leadership and Execution

• Direct warranty/claims casework (eligibility, evidence build, submissions, counter-positions) with Engineering/Materials/Suppliers to maximise recovery; standardise case templates and negotiation playbooks.
• Own the warranty KPI suite (submitted/accepted/rejected, values, cycle time) and lead corrective actions on recurring failure modes (technical, supplier, documentation).

Revenue Assurance, Receivables & Dispute Resolution

• Lead dispute preparation (chronologies, contractual positions, financial quantification) and negotiate settlement pathways in coordination with the HO; codify outcomes and embed prevention.
• Drive receivables improvement on contract topics with Finance/C&C (billing pack quality, clarifications, root-cause fixes) to shorten DSO and reduce credit notes.

Reporting, Analytics & Digitalisation

• Publish a monthly Contract & Warranty Performance Pack (CCB pipeline, CID/MID/Lost Parts AW throughput, disputes, receivables, warranty recovery, cycle-time KPIs) with actions and owners.
• Own dashboards for cycle times, backlog, evidence quality; sponsor digitalisation use-cases (Skywise/small-apps) that remove manual effort and accelerate closure.

Ways of Working & Capability

• Standardise templates (AW, CCB, dispute memos) and close-out checklists; coach interns/juniors in evidence discipline, meeting control, and file auditability.
• Benchmark practices across programs and import best-in-class controls where relevant.
• Other duties reasonably determined from time to time by the Company.

Secondary Responsibilities

• Support the Head with renewal/extension preparation (briefs, options papers, materials) and executive reporting on contract topics.
• Support Finance/Business Admin on provisions/forecast walk-downs linked to executed contract changes and AW progress.
• Provide EPL/scope inputs to Engineering/Planning where contract wording impacts execution.
• Contribute requirements/test data to Skywise/small-app initiatives for contract/warranty performance tracking.

Job Requirements

• Degree in Aviation Management, Business, Engineering, or law-adjacent field
• 8+ years in aerospace/MRO/OEM commercial/program roles
• Hands-on contract execution, Change Control Board dossier preparation, amendment/LA routing
• Strong CID/MID/Lost Parts AW documentation standards; audit-ready file building
• Dispute file preparation and receivables follow-up experience
• Stakeholder management with customers and suppliers
• Ability to manage multiple complex tasks in a fast paced environment.
• Evidence-driven, detail-accurate, and process-disciplined
• Strong facilitator: agendas, minutes, clear actions/owners/dates
• Persuasive and calm communicator with customers/suppliers
• Cross-functional collaborator (Finance, Legal, Procurement, Engineering, Ops)
• Comfortable with dashboards/metrics; continuous-improvement mindset