Retail Shop Manager (Luxury Gifting & Heritage Lifestyle) - Madame Nonya, Sentosa

About Madame Nonya
Madame Nonya is a Singapore-born lifestyle and gifting brand that blends Peranakan heritage with modern luxury. We create artisanal Nonya kueh, specialty coffee, heritage-inspired chocolates, and curated souvenirs - each crafted to tell a story of culture, craftsmanship, and celebration.

Located at Resorts World Sentosa, Madame Nonya is more than a retail shop - it's a destination that captures the essence of Singapore for both locals and tourists.

We are seeking an experienced, passionate, and hands-on Retail Shop Manager to lead our flagship store, inspire the team, and deliver an exceptional guest experience that blends heritage, hospitality, and design.

Key Responsibilities

1. Leadership & Team Management

• Lead, motivate, and train a team of retail associates and part-timers to uphold brand values and service standards.
• Drive a culture of hospitality, excellence, and storytelling - every customer interaction should feel personal and memorable.
• Manage scheduling, performance reviews, and staff development to ensure smooth daily operations.

2. Sales & Operations

• Oversee daily store operations including opening/closing, cash handling, inventory, and visual merchandising.
• Set and achieve sales targets through team motivation, product knowledge, and upselling initiatives.
• Maintain stock accuracy and coordinate with suppliers and HQ for replenishments.
• Ensure compliance with SFA hygiene and operational standards.

3. Brand Experience & Visual Presentation

• Uphold Madame Nonya's aesthetic - ensuring the store is always photo-ready, elegant, and aligned with brand guidelines.
• Work closely with the HQ team on campaign execution, visual merchandising, and social content opportunities.
• Ensure smooth coordination for marketing events, media visits, and seasonal launches.

4. Customer Experience & Community Building

• Build relationships with repeat customers, partners, and brand collaborators.
• Resolve customer issues with professionalism and warmth.
• Act as the face of the brand on-site - representing Madame Nonya to both local and international guests.

Requirements

• Minimum 2 years of experience in retail or F&B store management (luxury, boutique, or lifestyle brands preferred).
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Organized, detail-oriented, and operationally strong.
• Creative and adaptable - comfortable in a fast-growing startup environment.
• Passionate about heritage, design, and delivering meaningful customer experiences.
• Able to work weekends and public holidays (Sentosa tourist operations).

What We Offer

• Competitive salary + monthly performance incentives.
• Fast-track growth opportunities as the brand expands across Singapore and overseas.
• Hands-on involvement in a luxury environment - your ideas and leadership will directly shape the brand's success.

Location: Resorts World Station, Sentosa, Singapore
Position Type: Full-Time

Apply now and help us bring Singapore's heritage to the world, one unforgettable gift at a time!