Job Description: E-Commerce cum IT Manager (Jewellery Retail Business)

Job Summary:

The E-Commerce cum IT Manager is responsible for managing the company's online sales platforms and overseeing all IT-related functions to ensure smooth digital operations. This role combines e-commerce management, website administration, digital marketing, and IT infrastructure support to strengthen the company's online presence and ensure secure, efficient technology systems for jewellery retail operations.

Key Responsibilities:

1. E-Commerce Operations

- Manage daily operations of the company's online jewellery store and marketplace platforms (Shopify, WooCommerce, Magento, Lazada, Shopee, etc.).
- Oversee product listing, images, pricing, descriptions, and stock synchronization with retail outlets.
- Coordinate with the sales, design, and merchandising teams for product launches, festive collections, and promotions.
- Ensure timely order processing, secure payment handling, and proper logistics coordination for online orders.
- Maintain accuracy of gold karat, weight, purity, and certification details in all product listings.

2. Digital Marketing & Brand Promotion

- Develop and execute digital marketing campaigns to drive website traffic and online sales.
- Manage SEO, SEM, Google Ads, and social media advertising.
- Oversee content creation, photography, and visual branding aligned with the luxury jewellery image.
- Monitor and analyze online performance metrics (traffic, conversion rate, ROI).

3. IT Systems & Infrastructure

- Manage all IT systems, hardware, and software within the retail and office environment.
- Oversee POS systems, CRM, inventory management software, and their integration with e-commerce platforms.
- Coordinate with vendors for IT maintenance, upgrades, and troubleshooting.
- Ensure data security, backup systems, and protection against cyber threats.
- Implement technology solutions to improve operational efficiency (e.g., ERP integration, online booking, virtual try-on tools).

4. Website & Technical Support

- Oversee website maintenance, updates, and improvements to ensure high uptime and smooth user experience.
- Coordinate with developers and designers for website enhancements and bug fixes.
- Ensure site speed, mobile compatibility, and security certificates (SSL, payment encryption).
- Manage domain, hosting, and email systems.

5. Reporting & Analysis

- Prepare monthly reports on online sales performance, marketing results, and IT system status.
- Analyze digital data to recommend improvements in sales and user experience.
- Track IT expenditures and propose technology upgrades within budget.

Requirements:

- Bachelor's degree in Information Technology, Computer Science, E-Commerce, Business, or related field.
- Minimum 5 years of experience in e-commerce and IT management, preferably in retail or jewellery industry.
- Strong knowledge of e-commerce platforms (Shopify, WooCommerce, Magento) and digital marketing tools (Google Analytics, Meta Ads, SEO).
- Hands-on experience with retail POS, ERP, and CRM systems.
- Excellent understanding of website operations, cybersecurity, and data management.
- Strong problem-solving, project management, and leadership skills.
- Eye for detail, aesthetics, and luxury brand presentation.

Preferred Skills:

- Experience in online jewellery sales or luxury retail.
- Knowledge of gold hallmarking, certifications, and jewellery photography standards.
- Familiarity with cloud-based solutions, networking, and system integrations.
- Ability to coordinate between creative, sales, and IT teams.