Position: Shipping Logistics Officer (Job ID: 19714)

• Pioneer
• Basic + AWS + VB

Job Description:

Primary Responsibilities
1. Promote excellent customer service and ensure satisfaction is delivered consistently.
2. Build a strong relationship with customer in terms of high confidence level with Company
3. Communicate and follow-up with customer on the status of their shipments or deliveries.
4. Understand individual customer's processes and Key Performance Indicators (KPIs).
5. Achieve and monitor customer's monthly Key Performance Indicators (KPIs) closely.
6. Comply with company's standard operating procedure (SOP) and quality policy.
7. Comply and meet the requirements of ISO 9001, ISO 45001, and ISO 22301 for Integrated Management System.
8. Ensure achieve IMS Policy and IMS objectives
9. Communicate with superior to improve department processes.
10. Perform any other tasks as and when assigned by the superior.

Duties / Scope of Works

Communication
- Understand customer's delivery requirements.
- Communicate with customer on their daily trucking status.
- Communicate and handle customer complaints appropriately.
- Communicate with vary department to achieve customer requirements.

Planning
- Plan the delivery in accordance with customer's requirements.
- Plan the delivery schedule in advance to avoid penalty imposed by the authorities.
- Plan and maximize the delivery in accordance with our company's resources.

Processing
- Perform order processing through PSA Haulier Community System.
- Perform permit declaration through crimson logic.
- Perform payment / courier service on behalf of customer.
- Perform shipping documentation and coordination with shipping line or agent.

Coordination
- Perform transportation coordination with haulage operation team (Internal).
- Perform warehouse coordination with warehouse operation team (Internal & External).
- Perform depot coordination with depot operation team (Internal & External).

Reports
- Provide customer's report (Daily or Monthly).
- Generate company's required reports (Daily or Monthly).
- Generate monthly TradeNet Major Exporter Scheme Import or Export report for customer.
- Perform Monthly accrual submission (Internal & External).

Document Storage
- Segregate all documents into company's copy and customer's copy.
- Perform all document scan through scan portal to DocuShare system.
- Maintain proper documentation (Hard copy) for warehouse storage.

Preparation of Billing
- Execute closure for all completed HCS orders in PSA HCS system.
- Check all PSA relevant charges are transmitted into PSA HCS system.
- State all additional company charges on the HCS orders (Hard copy) for billing purpose.
- Prepare and attach required receipts and emails for billing purpose. (Payment on Behalf, Miscellaneous charges)

Job Requirements:

• Minimum GCE O Level with 1-2 years' experience in logistics industry is preferred.
• Positive attitude, Detail-oriented, organized, and able to prioritize tasks.
• Good interpersonal, communication and analytical skills.
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility.
• Ability to work independently and under pressure in a fast-moving environment.
• Proficiency in Microsoft Office.
• Knowledge in PSA Haulier Community System and TradeNet will be an advantage.
• Willing to work 5.5 days (Alternate Saturday work from home)

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No: R25128964
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
URL: www.pasona.com.sg

EA License No:90C4069