Senior Manager, Strategic Yield Management (Value-Added Services Development)
OCEAN NETWORK EXPRESS PTE. LTD.
Roles and Responsibilities
Requirements
- Lead the design and rollout of value added services (customs clearance, inland services, cargo insurance, extended liability programs, credit card payments, trade finance, etc.) across key countries
- Manage end-to-end service lifecycle: discovery, partner selection, contract framework, system development, customer journey, and go-to-market launch
- Coordinate with regional HQs and local offices to ensure smooth execution and adoption
- Develop strategies for promotion, customer acquisition, and revenue growth of value-added services
- Monitor service usage, KPIs, and customer feedback to refine product offerings
- Identify new market opportunities in logistics value-added services and propose pilot cases
- Lead cross-functional alignment with BPIT, Legal, Finance, Insurance Partners, Operations, and regional offices
- Present progress updates and business cases to Execom and senior stakeholders
- Cover duties of team members as required
- Support Team Lead in strategic initiatives, including new project discovery, vendor negotiations, and inter-departmental coordination
- Handle ad hoc assignments to address urgent business requirements
Requirements
- Degree in relevant discipline with preference for MBA
- More 10 years of relevant experience in container shipping, logistics operations, and/or B2B SaaS-enabled logistics services
- Strong product development and project management expertise, with a track record of launching and scaling new logistics or SaaS-enabled services
- Foundational knowledge of shipping: particularly Liner and Semi-Liner operations-and adjacent areas of the supply chain, including vessel operations, product design, trade/route management, documentation, and commercial/customer service processes
- Proven ability to bridge IT development and business functions, including drafting customer journeys, UI/UX flow concepts, and requirements for eCommerce implementation
- Hands-on experience in drafting Terms & Conditions from scratch, consolidating stakeholder inputs, and formulating negotiation strategies in close collaboration with Legal teams
- Skilled in preparing business plans and translating initiatives into financial models, including P&L impact, balance sheet, and cash flow analysis
- Ability to convert specific operational and customer requirements in shipping and logistics into viable digital products and commercial services
- Proven leadership skills with experience managing or mentoring staff
- Excellent written and verbal communication skills in English; additional languages a plus
- Strong stakeholder management skills and ability to work in a cross-cultural, global environment
JOB SUMMARY
Senior Manager, Strategic Yield Management (Value-Added Services Development)
OCEAN NETWORK EXPRESS PTE. LTD.
Singapore
32 minutes ago
N/A
Full-time
Senior Manager, Strategic Yield Management (Value-Added Services Development)