5 days + Alternative half Sat

Job Summary:
The Customer Service Executive manages service quality across multiple brands by tracking key performance metrics such as NPS and CSI. The role involves analysing customer feedback, driving improvement initiatives, and supporting front-line teams to enhance customer satisfaction.

Key Responsibilities:

1. Monitor Service Metrics:
   Track NPS and CSI results to maintain and improve service standards.
2. Analyse Customer Feedback:
   Identify service gaps from surveys and escalations, and implement corrective actions.
3. Reporting:
   Prepare regular reports and recommendations based on customer insights and performance data.
4. Customer Engagement:
   Execute customer delight initiatives and programmes to strengthen relationships.
5. Process Improvement:
   Support continuous improvement by reviewing and refining service processes for better efficiency and compliance.

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