Pop-Up Store Supervisor (6-Month Contract)

Company: L'éclair Patisserie
Location: Orchard
Commitment: 6 months (Start date: 7 November 2025 )
Employment Type: Contract / Full-time

About Us

L'éclair Patisserie & Café is Singapore's pioneer in modern French éclairs and handcrafted pastries. Since 2015, we've grown from a boutique pastry café into a beloved local brand known for creativity, elegance, and quality.

As part of our continued growth, we are opening a pop-up concept store with a beauty brand to bring our signature éclairs and café experience to new audiences. We are seeking a Pop-Up Store Supervisor who will take ownership of this outlet - ensuring smooth operations, strong sales, and excellent customer service on behalf of the management team.

Role Overview

The Pop-Up Store Supervisor will lead and oversee all daily operations at the pop-up location.

You'll act as the main point of contact between the team on-site and L'éclair's management, ensuring that brand standards, product quality, and guest experience are consistently upheld.

This role is ideal for someone hands-on, organised, and dependable - who can work independently and treat the pop-up as their own.

Key Responsibilities

Store Operations

• Oversee daily store opening and closing procedures.
• Ensure proper product display, cleanliness, and café ambience at all times.
• Manage inventory, stock replenishment, and daily sales reporting.
• Handle basic cash management and POS operations.
• Liaise with HQ for product delivery, marketing updates, and promotions.

Team Leadership

• Supervise and schedule part-time staff at the pop-up.
• Train and brief staff on service standards, product knowledge, and operations.
• Maintain team morale and ensure consistent customer experience.
• Lead by example during service hours - engaging customers and upholding brand standards.

Customer Engagement

• Provide friendly and knowledgeable service; share brand story and product recommendations.
• Handle customer feedback professionally and escalate issues when necessary.
• Foster repeat patronage through excellent service and rapport-building.

Sales & Reporting

• Drive daily sales performance and meet revenue targets.
• Submit end-of-day reports (sales, stock balance, feedback).
• Track fast-moving SKUs and suggest product adjustments where needed.

Requirements

• Minimum 1-2 years of experience in F&B retail, café, or pop-up/event operations.
• Strong leadership and communication skills.
• Responsible, reliable, and comfortable working independently.
• Customer-service oriented and confident in handling fast-paced environments.
• Basic proficiency in POS systems and Microsoft Excel / Google Sheets.
• Ability to commit for 6 months (Nov 2025 - May 2026).
• Willing to work weekends, public holidays, and retail hours.

What We Offer

• Contract duration: minimum 6 months Start date : 7 Nov 2025
• Competitive monthly salary commensurate with experience
• Performance-based incentives for meeting sales and service targets
• Staff discounts on L'éclair products
• Opportunity to work closely with management and gain leadership experience in brand operations
  We're looking for someone who will treat this pop-up as their own - dependable, proactive, and proud to represent L'éclair Patisserie.