Key Responsibilities

• Deliver outstanding customer satisfaction through exceptional sales and service standards.

• Uphold store presentation and visual merchandising excellence.

• Attend to customer enquiries and provide appropriate assistance.

• Monitor and maintain optimal stock levels.

• Oversee full P&L accountability for all restaurant operations to meet sales, profitability, and strategic goals.

• Develop and execute promotional campaigns and brand-building initiatives.

• Conduct market research to identify new business and growth opportunities.

• Manage manpower planning to ensure sufficient staffing levels and efficient deployment.

• Supervise inventory control and ordering processes effectively.

• Perform other duties and projects as assigned.

Requirements

• Minimum 2 years of experience in the F&B industry, including at least 3 years in a supervisory or leadership role.

• Proficient in both English and a second language.

• Strong sales drive and customer service mindset.

• Excellent people management skills with the ability to collaborate across teams.

• A proactive team player with solid leadership capabilities.

• Eager to learn, adapt, and take on new challenges.