Customer Service Executive (Order Management / Import & Export)

We are partnering with a leading trading and distribution company to hire a Customer Service Executive who will manage order processing and support smooth import/export operations while delivering excellent customer service.

Responsibilities:

• Handle customer enquiries via email and phone with prompt, professional support.
• Manage end-to-end sales order processing - from stock allocation to delivery coordination.
• Prepare and verify import/export shipping documents such as invoices, packing lists, and certificates for customs clearance.
• Liaise with factories, forwarders, and internal teams to ensure timely shipments.
• Maintain accurate order and inventory records for reporting and analysis.
• Build strong relationships with customers and provide value-added service.
• Recommend new products to existing customers and support ad hoc projects as needed.

Requirements:

• Minimum Diploma in any field.
• 2-3 years' experience in order management, shipping, or import/export documentation.
• Strong communication and customer service skills.
• Detail-oriented, proactive, and able to multitask independently and as a team player.
• Proficient in Microsoft Excel (VLOOKUP, Pivot Table, basic formulas); SAP experience is an advantage.
• Able to start work at short notice preferred.

Submit your resume (MS Word) to ivytan@jobally.com.sg

EA Licence No. 18C9228 | Registration No. R1108261 (Tan Li Tze)
Only shortlisted candidates will be notified.