• Perform technical verification checks on customer's income documents and process credit cards and/or unsecured loan account maintenance in Bank's operating systems
• Toggle between different systems to perform pre-processing and data entries
• Establish and maintain effective relationship and partnership with key stakeholders
• Ensure all requests are processed within specified Service standard, timely and accurately
• Handle operational issues and provide escalation to management team
• Review & update system reports on daily / weekly / monthly basis
• Challenge status quo and execute changes in an effective manner
• Take initiative & ownership of all cases handled and follow up on resolutions closely
• Ensure process compliance with credit policy and operational risk policies
• Review and improve standards/procedures/framework for ensuring optimal customer experience

Interested candidates kindly submit your updated CV in a Word Format to: Jasmin@Tangspac.com. Only shortlisted candidates will be notify. Thank you.