We are looking for ID Administrator with desktop support or contact centre experience.

Job Duties

• User Acess Provisioning, Amendment and Removal
• Grant / Revoke user access rights
• Process the account request form raised by the requestor.
• Ensure all information are correct and approval from Head of Division (HOD) are sought.
• Seek Approval from system owner.
• Implement the approved request
• Verify the completion of the request.
• Inform requestor and file the evidence upon completion of the request
• Trigger and coordinate the access review.
• Request or retrieve list of access request from Systems and monthly leaver list from FM.
• Perform first level check for unnecessary account (e.g., Inactivity > 90 days, staff left organization etc).
• Send reminder to staff to access system if inactive >60 days.
• Perform sanity check and generate the access review list by division.
• Send the request to division for review.
• Ensure the return result with HOD approval.
• File the evidence to central repository upon completion of review.
• Follow-up based on the request result, e.g. send request to division to submit account request form if new account is required for staff.
• Ensure all approved request are implemented as per the SOP and within the stipulated timeline

Requirements

• Min 1 year experience in implementing UAM requests
• Meticulous in checking through the request forms
• Comfortable to liaise via email or calls and guide the requestors on the right process
• Comfortable and able to work with excel and VLOOKUP
• Work in a team
• Preferably with desktop support or contact centre experience

Other information

• Office location is at Kaki Bukit
• 5 days office hours
• Security clearance are required as this is a government project (Processing time around 2-3 weeks)