Key Roles and Responsibilities:

Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective

Engages with stakeholders to deliver projects from original concept through final implementation

Ensures client satisfaction and manage escalations, acting as a single point of contact to the client

Ensures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction

Manages the delivery of the project/programme, including rigorous scope control and change management

Ensures client satisfaction and manage escalations, acting as a single point of contact to the client

Documentation and management of risks and issues

Ensures clear and concise communications to all stakeholders

Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process

Identifies opportunities and influences the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings

Coordinates activities of the project teams through task delegation, resource assignment and programme management

Knowledge, Skills and Attributes:

Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion

Ability to establish strong relationships with internal stakeholders and external clients

Excellent client-centricity skills and ability to work at client sites

Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately

Excellent written and verbal communication skills

Excellent team-building skills and ability to work in high-pressure environments

Ability to manage urgent and complex tasks simultaneously

Good business acumen and commercial skills

Passionate, strong initiative, self-driven with a commitment to succeed

Good influencing ability whilst taking a collaborative approach

Decisive with good attention to detail ability

Ability to promote project services to both internal stakeholders and external clients

Competent in project change management

Familiarity with the industry, domain, or technology related to the client's project

Strong problem-solving and analytical skills to identify and address issues that may arise during project implementation

Academic Qualifications and Certifications:

Project Management degree or equivalent with a relevant related experience

Relevant project management certifications preferably PMP

ITIL certification is preferable

Required Experience:

Seasoned project management experience preferably in a multinational professional services environment

Seasoned client engagement experience

Demonstrated understanding of the project life cycle

Demonstrated competency in project change management

Seasoned experience managing expectations when balancing alternatives against business and financial constraints