Roles and Responsibilities

We are looking for a dependable and friendly Clinic Receptionist to manage the day-to-day operation of a family medicine clinic. The ideal candidate is personable, organised, and takes pride in delivering professional care.

Job description

• Perform frontline service such as greeting and registering patients, handling patients' enquiries, attending to phone enquiries and scheduling patients' appointments.
• Prepare drugs and dispensing of medicines after checks by the doctor.
• Educate patients on medication and procedures.
• Assist the doctor during patient consultations (including as chaperone for female patients) and minor procedures.
• Perform administrative duties such as handling billing transactions, payment, insurance claim submissions and ensure proper documentation and filing.
• Manage clinic inventory and replenishing of medicines and consumable items, working with the doctor.
• Support overall clinic operations such as opening, closing, and vendor coordinating.
• Maintaining basic hygiene and cleanliness of the clinic facility.
• Attend to other duties as assigned by the doctor.

Requirements

• Minimum Nitec.
• Strong communication skills with a caring and patient-focused attitude.
• Willingness to learn new skills.
• Basic computer literacy.
• Fluent in English and Mandarin (to communicate with Mandarin-speaking patients).
• Able to multitask and work independently in a small team.
• Hours of work: 32-40 hours/week (to be discussed).

Preferred skills

• BCLS certified.
• Prior experience in customer service or in healthcare.
• Familiar with clinic management software such as Plato Medical.

Remuneration and benefits

• Salary: $2,000 - $2,500 per month (commensurate with skills and working hours).
• Performance and attendance bonus.
• Medical benefits for staff and immediate family.
• Annual leave: 14 days (progressive with years of service)