The Manager / Senior Manager, Community Engagement leads the strategic and operational aspects of community engagement, public relations, fundraising, donor stewardship, volunteer management, and event planning. This role plays a key part in elevating the charity's visibility, strengthening stakeholder relationships, and driving resources to advance its mission.

JOIN US if you are a passionate, service-oriented leader dedicated to upholding the values of our profession and organisation.

Key Responsibilities:

Community Engagement & Donor Relations

• Build and nurture relationships with donors, partners, foundations and family offices.

• Develop strategies to grow our donor base and enhance retention.

• Manage donor accounts and ensure thoughtful stewardship.

• Optimize CRM systems for targeted outreach and data-driven insights.

Fundraising & Resource Mobilization

• Lead fundraising campaigns across digital, direct mail, grants, and sponsorships.

• Organize impactful fundraising events aligned with our mission.

• Prepare annual fundraising plans and performance reports.

• Cultivate partnerships to boost visibility and community support.

PR & Communications

• Oversee marketing and communications across all platforms.

• Manage media relations and public messaging to elevate our brand.

• Ensure consistent and compelling messaging for all stakeholders.

• Coordinate internal communications to keep staff informed and engaged.

Event Planning & Stakeholder Engagement

• Plan and execute donor appreciation events and community outreach programmes and activities .

• Collaborate across teams to deliver seamless and strategic events.

• Gather feedback and measure event success to inform future initiatives.

Volunteer Management

• Supervise the team in developing sustainable volunteer engagement strategies.

• Strengthen relationships with new and existing volunteers.

• Integrate volunteer and donor systems for better coordination.

• Oversee centralized databases for recognition and engagement.

Team Leadership & Collaboration

• Mentor and support team members to foster a high-performance culture.

• Set clear goals, conduct reviews, and encourage professional growth.

• Promote collaboration across fundraising, engagement, and volunteer functions

Requirements

• Degree in Marketing, Mass Communications, Public Relations, or related field.

• Minimum 5-7 years of relevant experience in community engagement, fundraising, PR/comms, event planning, and volunteer management.

• Strong leadership, interpersonal, and stakeholder management skills.

• Excellent written and verbal communication abilities.

• Proficient in digital tools such as CRM systems, and social media platforms.

• Adaptable, resourceful, and mission-driven.