Contract Period:

• 1 Jan 2026 to 31 Dec 2026 (12 Months)

Deployment:

Compulsary requirement: (16 Hrs Per Week)

• Mon & Friday - 6.45 pm to 10.30 pm
• Saturday - 8 am to 5.30 pm

Additional Requirement:

• May require sometimes: Sat- 6.30pm to 10.30pm

Scope of Works:

1. Provide standby support for classes and events conducted in the evenings and Saturdays.
2. To help in answering calls made from the Intercoms to the Helpdesk
3. To work with the student helpers who are assigned for night/weekend duties
4. To provide onsite support for audio-visual at the SMU learning spaces and event venues relating to Zoom Room, Wireless projection, Audio, Projection and other classroom related technologies.
5. To rectify faults and/or to provide workaround solutions, ensuring classes and events can carry on where disruptions are kept at a minimum
6. Provide detail updates and reports daily on attendance and on incidents received during duty and provide summary of cases received weekly.
7. Do other ad-hoc duties related to AV/IT when tasked by SMU staffs.