Key Responsibilities

Sales Support & Quotation Management:

• Prepare and issue accurate quotations based on customer requirements and follow up on potential sales.

• Liaise with Site Engineers to understand customer needs and provide necessary support.

• Assist in the preparation of sales proposals and offer technical solutions where appropriate.

Inter-Section/ Departmental Coordination

• Covering for colleagues' duties when required to ensure smooth workflow and operations across teams, collaborate with other departments as needed.
• Liaise with the Operations and Purchasing teams to ensure timely sourcing of products to meet customer demands.

Purchasing & Product Sourcing

• Support purchasing roles by ensuring that materials and products are sourced in line with customer requirements and job timelines.
• Assist in sourcing and evaluating products and suppliers, negotiating pricing, and ensuring lead time clearly defined.

Administrative & Documentation Tasks

• Maintain and update customer databases, ensuring accurate and up-to-date information including customer details, sales history, and service records.
• Organize and file documentation records related to quotations, purchase orders, and customer & supplier interactions.
• Handle general customer inquiries through calls, emails and WhatsApp to resolve issues in a timely and professional manner.
• Provide administrative support for sales meetings, product presentations, and other related events.

Customer Satisfaction Monitoring

• Track and monitor customer satisfaction and dissatisfaction, addressing issues where necessary to enhance the overall customer experience.
• Escalate unresolved issues to the Section Team Lead/ Sales Manager or relevant departments for further action.

Additional Responsibilities

• Perform ad-hoc administrative tasks as assigned by the Section Team Lead or Sales Manager.
• Support purchasing tasks and assist in sourcing alternative products when required.
• Assist in maintaining a well-organized filing system for easy access to documentation and records.

Requirements

• Exposure in Engineering or a related field preferred.
• Experience in sales support or customer service roles is an advantage.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office applications (Word, Excel, Outlook) and experience with CRM systems.
• Ability to handle multiple tasks, work under pressure, and meet deadlines.