Area Manager (Front of House) - Seafood Zi Char Stall
LEE QUAN (HAI ZHONG BAO) PTE. LTD.
Operations & Service Standards
Manpower & Training
Business & Performance Support
Requirements
- Oversee FOH teams (waiters/waitresses, captains, service crew) across all Seafood Zi Char outlets.
- Ensure service SOPs, hygiene, and safety standards are consistently met.
- Monitor customer satisfaction and handle escalated service issues.
- Personally cover FOH staff off-days when required, stepping in to ensure uninterrupted service.
- Maintain smooth FOH operations in a casual Zi Char-style seafood dining setup, ensuring timely food delivery and table turnover.
Manpower & Training
- Plan and coordinate FOH manpower rosters across outlets.
- Conduct training and coaching to maintain high service standards in a zi char environment.
- Mentor new hires and develop existing FOH staff for future leadership roles.
- Ensure compliance with SFA, workplace safety, and company service standards.
Business & Performance Support
- Work with outlet managers to drive sales through upselling, seafood/zi char specials, and attentive service.
- Monitor FOH labour costs and productivity KPIs.
- Support new outlet openings and rollout of seafood zi char promotions and service initiatives.
- Provide weekly reports on FOH operations, staff performance, and customer feedback to management.
Requirements
- At least 3-5 years' FOH management experience in F&B, preferably with zi char / seafood stall or food court concepts.
- Strong leadership, communication, and people management skills.
- Hands-on and service-oriented, with willingness to cover staff off-days when required.
- Knowledge of SFA regulations, hygiene standards, and F&B service SOPs.
- Ability to multi-task, plan rosters, and manage service teams under pressure.
JOB SUMMARY
Area Manager (Front of House) - Seafood Zi Char Stall
LEE QUAN (HAI ZHONG BAO) PTE. LTD.
Singapore
2 hours ago
N/A
Full-time
Area Manager (Front of House) - Seafood Zi Char Stall