Assistant Restaurant Manager
TEMPER PTE. LTD.
Job Description & Requirements
Key Responsibilities
Who we are looking for:
Key Responsibilities
- Greet guests upon arrival and ensure they are comfortable throughout their visit
- Assist guests in making reservations or seating arrangements through email, phone call and reservation system
- Provide comprehensive information about the restaurant's menu, specials, and promotions
- Develop and implement innovative guest service standards and initiatives to ensure guest satisfaction and loyalty, including guest recognition programs and surprise-and-delight experiences
- Collaborate with other departments to ensure seamless operations and exceptional guest experiences, including amenities and services such as private dining, special dietary requirements, and personalized dining experiences
- Monitor guest feedback and respond to complaints or concerns promptly and effectively in a professional manner, including escalated issues
- Develop and conduct training plans for junior members of the guest relations team
Who we are looking for:
- At least 3 years of experience in a similar role in the F&B/Hospitality industry with a proven track record of success in managing guest experience
- Strong communication and problem-solving skills
- Attention to detail
- Positive and friendly attitude
- Ability to work in a fast-paced environment
- Be bold, have a never-say-die attitude
- Team player
- Pushing boundaries and venturing into the unknown
- Grabbing the bull by its horns, taking challenges head on and not back away
JOB SUMMARY
Assistant Restaurant Manager
TEMPER PTE. LTD.
Singapore
2 hours ago
N/A
Full-time
Assistant Restaurant Manager