Job Title: After Sales Administrator

Location: Tagore Industrial Avenue, Singapore

Start Date: 06 October 2025

Salary: Negotiable + Perks and Benefits

Reporting To: Manager of After Sales Department

Job Description:

We are seeking a proactive and detail oriented After Sales Administrator to join our Service Department at Sauer Compressors Singapore. As part of a globally recognized leader in compressor technology, this role plays a critical part in ensuring smooth after-sales operations, delivering outstanding customer support, and maintaining high service standards. You will be the first point of contact for service-related inquiries and will coordinate closely with internal teams, HQ, and customers to ensure timely and accurate service delivery.

Key Responsibilities

Customer Service & Support

• Serve as the primary contact for customer inquiries and service issues.

• Log service calls and directs them to the appropriate personnel in a courteous and professional manner.

Order and Delivery Management

• Provide quotations for compressor spare parts within 24 to 48 hours.

• Process customer orders and acknowledge purchase orders within the same 24 to 48-hour timeframe.

• Communicate delivery schedules and updates to customers promptly.

• Prepare Commercial Invoices and Packing Lists for both local and direct deliveries.

• Coordinate delivery instructions and generate Delivery Orders for warehouse dispatch.

• Investigate and resolve any discrepancies in customer orders.

• Issue delivery notices to customers upon completion of order fulfilment.

• Request shipping documents and Air Waybills (AWB).

• Compile and submit billing documentation to the Finance Department for processing.

Field Service Coordination

• Schedule and manage travel arrangements for Field Service Technicians.

• Ensure optimal technician coverage and timely customer site visits.

Service Data & Quality Management

• Assist in analyzing Field Service Reports, warranty claims, and internal data to uphold service quality.

• Assist in maintaining accurate records and service case updates using Salesforce.

Salesforce & Documentation

• Create service opportunities and quotations in Salesforce.

• Prepare and submit service billing/invoices; assist with reconciliation and billing documentation.

Warranty & Vendor Liaison

• Coordinate with HQ to report service issues and support warranty claims.

• Engage with vendors and internal departments to resolve service challenges.

Others supporting duties

• Identify and support additional revenue opportunities within the Aftersales and Service Department.

• Organize customer and distributor training sessions in collaboration with the Training Coordinator and/or Marketing Department

• Assist in generating reports, graphs, and spreadsheets for performance tracking.

• Perform other duties as assigned from time to time.

Required Skills & Experience

• Experience in customer service and administrative support, preferably in a technical or industrial setting.

• Ability to manage multiple tasks and meet tight deadlines.

• Ability to work independently and collaboratively within a team.

• Proactive mindset with strong problem-solving skills.

• A team player with a customer-first mindset.

• High level of accountability and responsibility.

• Quick learner with adaptability to changing environments.

• Excellent multitasking and prioritization abilities.

• Strong communication and organizational skills.

• Passion for learning and improving products, processes, and customer outcomes.

• Strong attention to detail and proficiency in Microsoft Office applications.

• Experience with Salesforce CRM is a plus.

• Experience with Cloud Invoicing System is a plus.

Benefits

• Competitive salary with negotiable terms.

• Comprehensive perks and benefits package.

• Opportunity for career growth and development.

If you are ready to take on this exciting role, apply now and join our team!