Description:

• Report directly to the Centre Manager.

• Direct responsibility for the daycare centre as a business unit with an understanding of P&L.

• Actively drive sales volume through quick follow-ups with potential clients.

• Provide accurate information to clients on policies, procedures and service.

• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.

• At all times ensure the highest level of care are given to the patients according to regulations, SOPs and best practices.

• Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.

• Ensuring that the logistics and operational capability of the centre runs smoothly.

• Responsible for staff rostering and management.

• Participate & represent on behalf of the company's services with confidence.

• Respond to emergencies, conduct investigations on incidents and preventive actions.

• Represent the Centre Manager in his/her absence.

• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.

Requirements:

• Diploma or Degree in Business Management or any other fields are welcome to apply.

• Applicants with operational backgrounds in other industries such as hospitality are welcome to apply.

• 5-days work week. Rotational weekends (Sat & Sun) required.

• Preferably minimum 3 years in operational management role.

• Experience working with MOH or other relevant stakeholders in the healthcare industry would be good to have.

• Experience working with elderly in the community would be good to have.

• Hands-on and enjoys community setting.

• Able to work independently with little supervision.

• Highly proficient in Microsoft Office and comfortable with IT.

• Able to communicate effectively with the elderly.

Benefits:

• Attractive base salary and incentives for driving results.

• Great opportunity for career development in a growing market and organization.

• Industry-specific training and coaching by a highly experienced team.

• Highly flexible environment to brainstorm and implement ideas.

• 15 days annual leave.

Work location: Fernvales Glades, Sengkang West Way.