Purpose and Scope

We are seeking dedicated individual to join our team and support our sales efforts in achieving business goals. As a Sales Coordinator, you will be responsible for managing various administrative tasks and ensuring seamless coordination between the sales team, customers, and internal departments.

Key Roles and Responsibilities

• Serve as the primary point of contact for customers' enquiries, providing prompt and accurate information and resolving issues when needed.
• Prepare quotations, and service agreements.
• Assist with the update and tracking of renewal service agreement details and documentation.
• Maintain customers database, update customer records and service agreement details.
• Collaborate with internal stakeholders such as Operations, Finance, Group Digital to ensure timely delivery of service requirements, and resolve any immediate credit and IT issues.
• Assist in prospecting new leads and business opportunities through telemarketing.
• General filing and administrative duties
• Any other ad-hoc duties as assigned from time to time.

Qualification, Skills and Experience

• Diploma in Marketing and/or Business Management with 3 to 5 years experience in sales support, customer service, or administrative role.
• Excellent organisational skills and attention to details, with the ability to prioritise tasks and manage multiple deadlines effectively.
• Good communication and interpersonal skills
• Proactive, self-motivated, and able to work independently as well as a good team player.
• Proficient in Microsoft Office - Words, Excel