• Location: West, Pandan

• 5 days work week

• Salary: up to $3,500 per month (with OT pay and AWS and VB)

Job Responsibilities:

• Provide Tier 1 and Tier 2 technical support for digital navigation products and services.

• Conduct on-site visits (~30%) for installations, training, and complex troubleshooting.

• Handle remote diagnostics and support via phone, email, and remote access tools (~70%).

• Maintain detailed records of customer interactions, issues, and resolutions.

• Collaborate with product and engineering teams to escalate and resolve technical issues.

• Stay current with product updates, industry trends, and navigational standards.

Requirements:

• Diploma in Electrical and/or Electronics Engineering, Maritime Engineering, Certification in Computer Technology or similar field.

• 3+ years in technical support, preferably in maritime, or digital navigation sectors.

• Familiarity with ECDIS (* Electronic Chart Display and Information System) , digital charts, publications, SSAS, routing software.

• Strong problem-solving skills and a customer-first mindset.

• Willingness and ability to travel across the APAC region up to 10% of the time.

• Proficient in remote support tools, CRM systems, and technical documentation.

• Experience with SSAS, digital publications and charting systems.

• Experience in CRM software (Dynamics CRM), remote connectivity tools

• Operational experience in logistics, fleet management, or vessel operations.

• Familiarity with route optimization tools and methodologies

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to debbie@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

http://www.peopleprofilers.com

debbie@peopleprofilers.com

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376