Job Description

The Team Lead, Non Motor Claims is responsible for overseeing and managing the non-motor claims operations for personal lines and commercial lines. This role involves leading a team of claims specialist, ensuring efficient and effective claims handling processes, and maintaining high standards of customer service and satisfaction.

Key Responsibilities

- Leadership and management: Lead and manage the non-motor claims team, providing guidance, support, and development opportunities. Foster a culture of excellence, collaboration, and continuous improvement within the team.

- Claims Operations: Oversee the end-to-end claims process for personal and commercial lines, ensuring timely and accurate claims assessment and settlement. Implement and maintain best practices in claims handling to optimize efficiency and effectiveness.

- Claims assessment: Utilize deep knowledge and experience in the general insurance space to meticulously assess, investigate, and evaluate commercial claims from inception to resolution. The lines of business will include personal and commercial lines, and not limited to Property & Casualty, Engineering, Marine, Financial lines and Reinsurance.

- Strategy and Planning: Develop and implement strategic plans to enhance claims operations and support business objectives. Monitor industry trends and regulatory changes to ensure compliance and adapt strategies accordingly.

- Performance Management: Set performance targets and KPIs for the claims team, and regularly review and assess performance. Identify areas for improvement and implement corrective actions as needed. Implement and execute assessment protocols to effectively assess performance of external vendors.

- Collaboration: Collaborate effectively with internal teams such as operation, finance and sales; external stakeholders which include distributors, loss adjustors, investigators, lawyers, medical experts; and claimants to facilitate seamless claim processing and resolution.

- Reporting and Analysis: Prepare regular reports on claims performance, trends, and outcomes for both internal and external stakeholders. Analyze data to identify opportunities for process improvements and cost savings.

- Customer experience: Deliver excellent service to claimants and distributors and ensure that customers have a positive claims experience. Address and resolve complex or escalated claims issues.

Qualifications and Skills

- Bachelor's degree in Insurance or a related field

- A minimum of 15 years of experience in the general insurance claim sector, with a dedicated focus of at least 5 years of experience in assessing and managing commercial claims.

- Proven track record in managing and leading claims teams.

- Strong understanding of personal and commercial lines insurance products and claims processes.

- Profound understanding of Singapore regulations and relevant legal frameworks.

- Experience in handling significant loss claims, natural catastrophe (NatCat) claims, and reinsurance claims, along with expertise in claims reporting, will be highly regarded.

- Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial General Insurance (ComGl) with Singapore College of Insurance is mandatory.

- Excellent leadership, communication, and interpersonal skills.

- Ability to think strategically and implement operational improvements.

- Strong analytical and problem-solving skills.