Senior Beauty Advisor, Team Lead
A DRBRAND PTE. LTD.
JOB DESCRIPTION
Who we are looking for:
- Oversee and ensure smooth operation of GlowBar.
- Assist the Operations Manager in managing and planning staff duty roster and ensure adequate manpower at GLowBar.
- Lead, motivate, manage and train Beauty Advisors and Therapists.
- Conduct professional skincare and haircare consultations with customers and recommend suitable solutions aligned with each customer's needs.
- Perform quality checks and ad hoc assessment of SOP and team's product knowledge.
- Build and nurture strong customer relationships through personalised advice and attentive service, to foster trust, loyalty and repeat visits.
- Demonstrate product usage techniques and skincare routines to enhance customer confidence and satisfaction.
- Accountable for the achievement of individual and team sales targets.
- Drive both individual and team success through exceptional service and results.
- Understand customers' skin concerns and provide professional-grade facial and skin treatments and services to customers based on GLowBar's menu.
- Build and nurture strong customer relationships through personalised advice and attentive service, to foster trust, loyalty and repeat visits.
- Understand our treatments and products well to educate customers on long-term skincare regimens, to maintain adequacy for best results.
- Attend regular trainings to be well versed in all types of treatments, products, spa machines and equipment to enhance customer confidence and satisfaction.
- Stay ahead with deep knowledge of all types of treatments, products, machines and equipment, technologies.
- Keep informed of all promotions offered from time to time, support promotional events and product launches - ensuring engaging customer experiences.
- Support the team in opening, closing, and daily set-up or teardown routines.
- Ensure cleanliness, organisation and visual appeal of the counter space and treatment rooms.
- Ensure stock levels remain adequate and assist with replenishment.
- Perform basic administrative tasks as needed.
- Represent our brand with pride as a trusted Ambassador of the Company.
- Take up other ad hoc duties when necessary.
Who we are looking for:
- Possess working experience as a Senior Beauty Advisor.
- Passionate about skincare, beauty, and science-backed products and solutions.
- Detail-oriented with an aptitude for maintaining a neat, customer-focused environment.
- Possess supervisory experience and in leading and managing staff.
- Possess excellent customer service and communication skills.
- Familiarity with retail operations is advantageous.
- Ability to work independently and in a team.
- Flexibility to work shifts, weekends and public holidays.
JOB SUMMARY
Senior Beauty Advisor, Team Lead
A DRBRAND PTE. LTD.
Singapore
2 days ago
N/A
Full-time
Senior Beauty Advisor, Team Lead