Job Summary:
The Clinical Support Specialist provides on-site support, training, and expertise in the use of medical devices within the operating room and other clinical settings. This role ensures safe, effective, and efficient use of the company's products, working closely with surgeons, nurses, and hospital staff. The Specialist acts as a key resource for clinical education, troubleshooting, and customer support before, during, and after surgical procedures.

Key Responsibilities:

• Provide direct support to surgeons and operating room staff during procedures involving the company's medical devices.
• Train healthcare professionals on proper device usage, safety, and best practices.
• Assist in the installation, setup, and demonstration of medical devices.
• Serve as the primary clinical resource for troubleshooting device issues in real time.
• Maintain detailed knowledge of device technology, clinical applications, and regulatory guidelines.
• Collect and relay customer feedback to internal teams to improve product performance and customer satisfaction.
• Ensure compliance with hospital policies, industry regulations, and company standards.
• Participate in continuing education and product training to remain current on surgical techniques and product updates.

Qualifications:

• Diploma / Bachelor's degree in Nursing, Biomedical Science, Life Sciences, or related healthcare field (or equivalent clinical experience).
• Prior experience in a clinical or operating room environment strongly preferred.
• Knowledge of surgical procedures and familiarity with operating room protocols.
• Strong communication, interpersonal, and training skills.
• Ability to problem-solve under pressure in a surgical environment.
• Willingness to travel to hospitals/clinics as required.