Director of Banquet Operations
TPC HOTEL PTE. LTD.
Job Description:
Business Performance
Banquet Operation
Team Management
Job Requirements:
Business Performance
- Set and manage periodic Banquet budget & forecast.
- Analyze monthly P&L and month-end reports, identify deviation from business plan goals.
- Ensure that the Department's Operational Budget is strictly adhered to.
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.
Banquet Operation
- Ensure proper care, security and maintenance of Banquet equipment through proper supervision of service personnel, including outside contractors.
- Assume responsibility for shift supervisory duties, especially with VIP and "at cost" functions Ensure proper shift handling and hand-over such as and not limited to : monetary matters, and preparation of key operational matters updates.
- Inspect Banquet Servers' work assignments and supervise the standards of all function rooms and adjacent public areas.
- Supervise the maintenance of all public areas to be presentable with specific set-ups at all times.
- Maintain the inventory stock of all equipment on and off the property.
- Attend BEO meetings with catering sales & culinary team to align and confirm all requirements for events.
- Work with the culinary team to create attractive food products, presentations and improve food quality that support the image of the hotel.
- Plan and justify for optimal manpower requirement based on revenue of each function. Post all contracted function sheets and give instructions to team members to ensure the success of functions.
- Develop and maintain the policies and standards of Banquet Operations.
- Implement safety and emergency procedures and ensure compliance.
Team Management
- Interview, select and recruit Banquet employees.
- Identify and develop team members with potential.
- Conduct performance review with the team.
- Constantly monitor team members' appearance, attitude and degree of professionalism.
- Develop, conduct, maintain all staff training programs for team members, focusing on their development needs providing them with new skills to meet the changing needs of the business.
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
- Prepare payroll-related and gratuity reports.
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
- Manage organization and cleanliness of departmental areas by conducting weekly walk through with Hygiene Manager, Housekeeping and Engineering Department.
- Perform other duties assigned by the Head of Department.
Job Requirements:
- Minimum 2 years experience in a similar role, preferably including 5 star experience.
- Projects professional image at all times through personal presentation / interpersonal skills.
- Desire and ability to train and develop staff.
- Maintains awareness of industry trends in service, product and presentation.
- Initiates contacts and establishes rapport easily.
- Organises time and work efficiently.
- Effective numeracy, verbal and written communication skills.
- Appreciates and maintains an effective outlet for stress.
- Willingness to work weekends and public holidays as part of the job role.
- Has the aptitude and willingness to undertake further development with Sofitel.
JOB SUMMARY
Director of Banquet Operations
TPC HOTEL PTE. LTD.
Singapore
3 days ago
N/A
Full-time
Director of Banquet Operations