Role Summary:

We are seeking a skilled and driven IT Solutions Consultant specializing in Middleware Technologies to support integration projects and IT transformation initiatives. The ideal candidate will play a critical role in analysing business needs, designing middleware solutions, integrating systems and platforms, and ensuring secure, efficient, and scalable operations across enterprise applications.

Key Responsibilities:

1. Middleware System Integration

• Develop and implement middleware platforms, including IBM DataPower and API Connect.
• Use APIs, JSON, and XML to facilitate system interoperability.
• Execute provisioning, configuration, testing, and deployment across Windows and Linux environments.
• Support UAT and Go-Live activities.

2. Business and Stakeholder Engagement

• Liaise with business users to gather integration requirements and translate them into actionable system specifications.
• Participate in meetings, document user needs, create meeting minutes, and ensure alignment between technical design and business expectations.
• Provide regular communication and updates to stakeholders on progress, risks, and mitigation strategies.
• Align integration work with business priorities and technical constraints.
• Participate in discussions that influence technical planning and solution delivery.

3. Infrastructure Support

• Provide 2nd and 3rd level support for middleware systems
• Provision and configure middleware components on Windows/Linux
• Ensure secure and optimal connectivity using TCP/IP, VPN, and firewall configurations.
• Perform system diagnostics and troubleshoot integration or connectivity issues.
• Escalate unresolved issues according to the defined escalation procedure and follow through to resolution.
• Conduct root cause analysis to prevent recurrence of issues.
• Design and develop high-availability middleware systems, with consideration for backup, recovery, and disaster recovery (DR) planning.

4. System Performance

• Monitor integration points and maintain the performance of middleware and related infrastructure.
• Respond to alerts, logs, and incidents; ensure timely resolution to meet agreed SLAs.
• Manage support tickets by tracking queues, escalating issues when necessary, maintaining resolution documentation, and ensuring timely response and closure in accordance with SLA targets.

5. Security and Compliance

• Enforce endpoint protection, monitor for vulnerabilities, and support remediation activities.
• Participate in data breach and incident management procedures in alignment with PDPA and organizational compliance frameworks.
• Enforce secure access controls, apply patches, and manage system hardening.
• Monitor vulnerabilities and support compliance with security policies.
• Support internal and external audits by providing technical evidence.

6. Documentation

• Document user requirement and maintain accurate and comprehensive technical documentation, including system configurations, design decisions, issue logs, and recovery procedures.
• Prepare and update user guides, SOPs, and project-related documentation.

7. Continuous Improvement

• Participate in system upgrades and infrastructure improvement initiatives.
• Identify and recommend automation opportunities or performance enhancements for integration flows.
• Willingness to learn new technologies and continuously seek opportunities for growth.
• Engage in knowledge-sharing sessions led by experienced team members
• Utilise company‑funded certification support for role‑relevant exams - reimbursement granted upon passing, with prior approval and adherence to company policy.

8. Organisational Outreach

• Contribute technical input to system architecture and middleware strategy development.
• Participate in solution planning discussions to ensure technical feasibility and strategic alignment.
• Contribute to internal knowledge sharing through content creation
• Participate in team-building activities to foster collaboration and a strong team culture.
• Support performance reviews and continuous improvement through feedback collected from internal stakeholders and external customers.
• Performance will be reviewed based on achievement of agreed key performance indicators (KPIs) and structured feedback collected from internal stakeholders, peers, and external customers.
• Participate in management procedures and organisational compliance frameworks.

Qualifications & Experience:

• Degree in Information Technology, Computer Science, or related discipline.
• 3 years of hands-on experience in IT system or infrastructure support roles.
• Knowledge of Windows Server, Active Directory, DNS, DHCP, and desktop operating systems.
• Familiarity with networking concepts (TCP/IP, routing, switching, firewalls, VPN).
• Experience with virtualization technologies (VMware, Hyper-V) and backup tools.
• Understanding of cybersecurity principles and system hardening practices.
• Ability to manage multiple priorities and work independently or as part of a team.
• Strong analytical, troubleshooting, and documentation skills.
• Excellent verbal and written communication skills.
• Certification in one or more of the following is a plus: Windows Server / Azure Fundamentals / Administrator Associate /Cisco Certified Network Associate (CCNA)/ ITIL Foundation.

We welcome applications from PMETs seeking to transition within IT into middleware technologies, provided you hold a degree in Information Technology, Computer Science, or related discipline with basic IT knowledge.

What We Offer

• Opportunity to work on large scale projects.
• Exposure to both technical delivery and client advisory roles.
• Professional growth through challenging projects and continuous learning.
• A collaborative, innovative, and supportive work environment.
• Flexible work arrangements, including the option to work from home.